From : Vinny xxxxxx@hotmail.com
Sent : Sunday, November 09, 2008 1:28:25 AM UTC
To : LV_ML.WNLV.WW.00.EN.MSF.SEA.TS.T01.RTG.00.EM
Subject : Windows Live Mail:Other:Viewing Messages
Service :
Windows Live Mail
What type of problem do you have?
Other [Other]
Viewing Messages [Viewing Messages]
Be specific when describing your problem. The details that you include enable us to promptly send you the most likely solution to your issue.
"Check Mail" is no longer a function. Is there another way?
From: WEBCS.WLHM.00.00.EN.SYK.MNL.TS.T01.SPT.00.EM@css.one.microsoft.com
To: Vinny xxxxxx@hotmail.com
CC:
Subject: RE: SRX1084189647ID - Windows Live Mail:Other:Viewing Messages
Date: Wed, 12 Nov 2008 04:00:19 -0800
Hello Vinny,
Thank you for writing to Windows Live Hotmail Technical Support. My name is Anna and I apologize for the delay in responding to your e-mail. I gather that you no longer have the Check Mail function. I understand the importance of this matter to you.
Windows Live Hotmail has just released a new version to provide better user experience. Check Mail function was removed. We understand this change may have come as a surprise to you, but we strongly feel you will soon have a much better experience with the new Windows Live Hotmail. As always, your satisfaction is our main goal.
To learn more about the new features and benefits of Windows Live Hotmail, please visit:
http://www.windowslive-hotmail.com/comingsoon/en-us/default.htm
We recognize that a change like this can feel unexpected and surprising, and we are eager to hear your feedback (both positive and negative) about the auto-upgrade process.
To send your feedback:
1. Please go to http://feedback.live.com/eform.aspx?productkey=wlmail&page=wlfeedback_home_form
2. Select the first option in the drop-down list, "I want to provide feedback on the automatic update to Windows Live Hotmail."
or click on the help icon "?" and choose "Feedback" on the upper right side of the page.
You are valuable at Windows Live and we look forward to provide you with consistent and effective service. We appreciate your input and involvement in our Windows Live products.
Sincerely,
Anna P.
Windows Live Hotmail Technical Support
Hello Anna,
Thank you for writing to me. My name is Vinny and I apologize for the delay in responding to your e-mail. I gather that you are aware that I no longer have the "Check Mail" function. I don't believe you understand the importance of this matter to me.
I understand that Windows Live Hotmail has just released a new version to provide better user experience. "Check Mail" function was removed. You understand this change came as a surprise to me, and while I strongly feel I will soon have a much better experience with the new Windows Live Hotmail, I also strongly feel I will miss the "Check Mail" function. If, as always, my satisfaction is your main goal, you would either explain how I can accomplish the same function, as my e-mail asked or else take steps to re-introduce the function.
I have learned more about the new features and benefits of Windows Live Hotmail, at:
http://www.windowslive-hotmail.com/comingsoon/en-us/default.htm
but it doesn't address the removal of the "Check Mail" function.
The change was unexpected and surprising, and I am eager to hear your feedback (both positive and negative) about the auto-upgrade process that removes a popular function without warning.
You are not so valuable at Windows Live since you did not answer my question on how to accomplish the function in the new version of Windows Live Mail but I look forward to you providing me with inconsistent but hopefully, occasional effective service. If you appreciate my input and involvement in Windows Live products, please respond with useful information.
Sincerely,
Vinny M.
Windows Live Hotmail user
