Customer service adventure

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Welcome to live help, my name's Bob, how may I help you?

Bob: Hello
Bob: how can I help you?
Vince: hi
Vince: I got an e-mail from TigerGaming about the account switch...
Vince: It said that as a former PokerInCanada member, I would be given a $15 bonus as soon as I made my first deposit...
Vince: It never came.
Bob: have you already made your deposit?
Vince: yes
Bob: May I have your sign in name and email address please?
Vince: I entered it before the chat started.
Bob: if you want me to assist you, I need your info
Bob: May I have your sign in name and email address please?
Vince: xxx
Vince: xxx@xxx
Bob: when did you make the deposit?
Vince: About 20 mins ago.
Bob: one moment please while I check your account
Vince: Why ask for the info twice? If you want to be snarky, you can say good-bye to the business that I've been giving you for years.
Bob: sir some people put in wrong information. we need to verify it.
Bob: do you still want me to assist you?
Vince: I should think so. You owe me some money.
You must make a lot of people angry.: You should get your chat software fixed. It seems to have switched my name with the last sentence I typed.
You must make a lot of people angry.: Here's a suggestion...
You must make a lot of people angry.: Check the original information the user enters and if it's wrong, ask again.
Bob: the money has been added to your account
You must make a lot of people angry.: Thank-you.
You must make a lot of people angry.: Have a nice day.