News reports indicate that after a store customer complained to Toronto Public Health, "a large number of rodent droppings in display, food preparation and storage areas" were witnessed by health inspectors. The store, part of one of the largest food chains in Canada, released the following statement:
"The store is currently undergoing an intense sanitization process. Our food safety team is on-site and assessing all products for any potential compromise to packaging. Loblaws vows to remove any products at risk and to review pest control processes. We are committed to providing customers with a clean and safe store environment. We are taking swift action to resolve the situation."
It begs the following questions:
Where was the "intense sanitization process" before they got caught for this gross violation?
Where was the commitment to "review pest control processes"?
The most damning thing is that clearly many employees were aware of the severity of the problem with droppings all over the place and yet no one chose to do anything about it. As far as I'm concerned, the promises to rectify the situation are as empty as I hope the store will be for the foreseeable future. The health and safety of Loblaw's own customers, the ones filling the store's coffers, were blatantly and totally disregarded. The good ship Trust has sailed, Mr. Weston.
If you won't do the right thing for you customers, at least do it for the future of your employees. And if not for them, then for your own future bottom line and quite possibly your own job. If you haven't already, I suggest you initiate a complete and thorough inspection and review of possible infestation at each and every Loblaws store. In the end, it may be cheaper than doing nothing. Even if it isn't, consider it the cost of getting a good night's sleep. One can only hope that it did not come easy the last few days.
