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Showing posts with label problem. Show all posts
Showing posts with label problem. Show all posts
Thursday, 27 August 2015
Tuesday, 21 May 2013
Toronto mayor, Rob Ford
Toronto mayor, Rob Ford, on accusations of a substance abuse problem...
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Thursday, 1 January 2009
Need another reason to hate banks?
On Wednesday, I sat down to do some important online banking. As I tried to get to my bank's website, I got a browser message saying it was unreachable. After a couple more attempts, The familiar green home page appeared. I typed in my password and after an unusually long delay, I got a message indicating some problem and to try again and if it persists, to call the help desk.
After a few more unsuccessful attempts, I called the number listed. I got a busy signal. I figured I wasn't the only one experiencing the problem. Several more calls (and log-in tries) over the next twenty minutes proved unfruitful. I let it go.
About an hour later, there was no indication the problem had occurred. Now, I'm no genius--ok, I am, but it doesn't take a genius to see something wrong with this picture. Rather than advise possibly thousands of clients to try again or phone a line that will either be busy or else unanswerable due to volume and frustrate them further, why not update the log-in error message as soon as they realize there is a widespread problem and indicate NOT to try again and NOT to call the help desk as they are aware of the situation, and possibly give an estimated time to resolution? I'm just sayin'.
After a few more unsuccessful attempts, I called the number listed. I got a busy signal. I figured I wasn't the only one experiencing the problem. Several more calls (and log-in tries) over the next twenty minutes proved unfruitful. I let it go.
About an hour later, there was no indication the problem had occurred. Now, I'm no genius--ok, I am, but it doesn't take a genius to see something wrong with this picture. Rather than advise possibly thousands of clients to try again or phone a line that will either be busy or else unanswerable due to volume and frustrate them further, why not update the log-in error message as soon as they realize there is a widespread problem and indicate NOT to try again and NOT to call the help desk as they are aware of the situation, and possibly give an estimated time to resolution? I'm just sayin'.
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